About us

Terms & Conditions

USE OF OUR WEBSITE

All references to “we”, “us” and/or “our” throughout www.sttarwish.com (“the website”) are to Sttarwish Designs FZC.

The use our website and the purchase of our goods (“Goods” and/or “Products”) from the Website is governed by our terms and conditions (“Conditions”). We reserve the right to modify our terms and conditions without notice.

Access to our Website may be suspended, restricted or even terminated at any given time without notice to you.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

We accept payments online using Visa and MasterCard credit/debit card in AED

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

PRIVACY AND SECURITY POLICY

This policy applies when you visit or surf our website without purchasing any product, when you use our site for purchasing products or when you register with Sttarwish.

We consider all the information you share with us private and absolutely confidential. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services. We may pass your details to other organizations who we believe have products or services which we think may be of interest to you.

When you visit, register or order products from our website www.sttarwish.com you may be asked to provide certain information including your name, contact details.

Sttarwish Designs FZC reserves the right to disclose any information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Sttarwish Designs FZC and others.

You may change or delete certain personal information at any time. To change your personal information please write to us by email at info@sttarwish.com.

When you make a purchase from us we will confirm your order by email and/or we may also need to contact you by phone regarding your order.

COOKIES POLICY

Please be aware our site uses cookies to keep track of how often you visit our site, the contents of your shopping basket and previous purchases. If you like you can refuse cookies by turning them off in your browser. If you turn off cookies unfortunately we will not be able to track your order/s placed to enable you to purchase from our site and will not be able to recognize you as a registered user to our site.

We can guarantee that we take the security of your personal details seriously and are using industry standard precautions to safeguard your personal and payment details without fail. Every time you enter an area of the site that carries, an icon resembling a padlock will appear at the bottom of your browser window which is an indication that the site is secure.

Third Party links / Advertisement Policy

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.

DELIVERY

If paid in cash or COD the delivery will be to your specified delivery address request, if paid by credit card the delivery must be delivered to the credit card address when making your order.

Any orders made will be dispatched the next working day unless the product ordered is out of stock therefore the product would be dispatched on date specified by Sttarwish Designs FZC.

Once the order is confirmed, Sttarwish Designs FZC is unable to make changes to the delivery address unless we are able to do so we will notify you.

Once the order is confirmed, if you would like to send the order to an alternative delivery address there may be extra postage that may be required to collect.

FREE DELIVERY PROMOTION

Standard terms and conditions still apply during any free delivery promotion.

Any free delivery promotions are subject to Sttarwish Designs FZC’s right to do the following at any time: (i) cancel the promotion, (ii) cancel or refuse any individual’s right to benefit from it and (iii) amend the terms and conditions of the promotion.

Free delivery promotions are with our standard shipping services.

EXCHANGE AND REFUND

Orders made via the Sttarwish website can be exchanged only for items of the same value or greater. Orders made via the Sttarwish website will be refunded within five business days. All online orders that need to be refunded, the below process must be followed otherwise refunds are not possible:

The original postage box and packaging must be used The slip included on the invoice must be completed and placed in the package when returned All old postage labels must be removed and/or covered to avoid confusion
 

An email will be sent from us confirming receipt of the return. Further emails will be sent out once return is received and processed.