About us

FAQ

  • Does Sttarwish Designs manufacture in Dubai, UAE?

    Sttarwish Designs produces all its swimwear in the E.U: the majority of our shorts are made in Casablanca, Morocco and a small amount in Portugal. Our trim and hardware are manufactured in Italy, Spain and Morocco.

  • Are the shorts true to size?

    Our shorts come out slightly smaller to accommodate mid-sizes. For example, a true size 33 should wear a size 34.

  • Does Sttarwish Designs offer mid-sizes?

    At the moment we do not, however we do plan to have a mid-size custom service available soon. If interested please send us a message at info@sttarwish.com.

  • Has the sizing of the shorts changed?

    When Sttarwish Designs first began, our shorts came out slightly smaller to size however this changed in 2015 and they are now slightly bigger. As of Aug 2015 all our swimwear collection was updated in terms of fittings & resized.

  • I'm having trouble with the website - can I make an order by phone?

    Sttarwish Swimwear is always happy to take orders by telephone. Our office is open Monday to Thursday, 09:00 to 18:00 (GMT+4). The number is +971 (4) 425 4231.

  • I am a U.S. based customer, is there a toll-free U.S. number?

    The Sttarwish Designs showroom, office & warehouse is currently only in the UAE. However please send us an email with your number and a time you would like to be called, and someone will be in touch.

  • There is a difference in sizing between shorts of the same size and style, is this normal?

    As with all clothing manufacturing, there is a tolerance within sizing. Our tolerance is +- 0.5 cm. With all large orders the shorts are measured to ensure they all match.

  • Are all your shorts suitable for swimming?

    All Sttarwish Swimwear are indeed suitable for use in salt water and chlorine. Our material is tested to 50mg of chlorine per liter of water, whilst the average pool should have 14mg. They have also been tested for salt water and oil.

  • In some countries you may be asked to pay handling or a customs fee after ordering from our website-why?

    Any goods exported outside the U.S. or E.U. will be subject to custom fees, V.A.T and a handling charge from the courier. These are not included in the delivery cost and are the responsibility of the receiver.

  • How can I see the prices in another currency?

    You can easily convert our currency on any currency conversion web site or simply use our currency converter in our shopping cart check out.

  • Where are orders dispatched from?

    Orders from our UAE web store are dispatched from within the GCC.

  • Does Sttarwish Designs offer free returns?

    Sttarwish Designs currently offer free returns to deliveries made in the UAE and GCC.

    Shipping labels will be provided with eligible orders. In the UAE the service is provided by SpeedEx, and in the GCC the service is provided by Posta Plus.

  • How do I use my free returns label?

    Please refer to your delivery note that came with your order, or to our Returns page for full information on how to make returns to Sttarwish Designs.

  • Do Sttarwish Designs offer free shipping?

    Sttarwish Designs does offer free shipping within the UAE & GCC.

 

An email will be sent from us confirming receipt of the return. Further emails will be sent out once return is received and processed.