About us

Delivery

If paid in cash or COD the delivery will be to your specified delivery address request, if paid by credit card the delivery must be delivered to the credit card address when making your order.

Any orders made will be dispatched the next working day unless the product ordered is out of stock therefore the product would be dispatched on date specified by Sttarwish Designs FZC.

Once the order is confirmed, Sttarwish Designs FZC is unable to make changes to the delivery address unless we are able to do so we will notify you.

Once the order is confirmed, if you would like to send the order to an alternative delivery address there may be extra postage that may be required to collect.

(Website) will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.

A Single order maybe split into multiple shipments, depending on the availability of the item and / or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.

Free Delivery Promotion

Standard terms and conditions still apply during any free delivery promotion. Any free delivery promotions are subject to Sttarwish Designs FZC’s right to do the following at any time: (i) cancel the promotion, (ii) cancel or refuse any individual’s right to benefit from it and (iii) amend the terms and conditions of the promotion.

Free delivery promotions are with our standard shipping services. 

Free Delivery for Orders within the GCC Only

Sttarwish offers free standard delivery on orders within the GCC.

Delivery Options

GCC:

• GCC Click & Collect AED 0.00

• SpeedEx Express GCC (1-2 Business Days Delivery)

EUROPE:

• DHL Standard (1-3 Business Days) $20.00

For: Andorra, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Romania, Holy See (City Vatican State), Cyprus, Greece, Italy. 

• DHL Express (1-3 Business Days) $20.00

For: Albania, Belarus, Macedonia, Serbia, Bosnia and Herzegovina, Croatia/Hrvatska, Iceland, Montenegro, and Ukraine. 

• DHL Express (1-3 Business Days) $20.00

For: Switzerland, Norway.

USA:

• DHL Standard (3-4 Business Days) $25.00

For: United States, US Minor Outlying Islands.

REST OF THE WORLD:

• DHL Express (3-4 Business Days) $20.00

For: Australia, Hong Kong, Japan, New Zealand, Canada, and Singapore.

• DHL Express (3-4 Business Days) $20.00

For: Mexico, Korea, Republic of, Thailand, Turkey, Brazil, Chile, Afghanistan, Algeria, Angola, Armenia, Azerbaijan, Bangladesh, Belize, Benin, Bhutan, Bolivia, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Democratic People's Republic, Congo, Republic of, Cote d'Ivoire, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Guinea, Guinea-Bissau, India, Indonesia, Iran (Islamic Republic of), Iraq, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macau, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Micronesia, Federal State of, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Niger, Pakistan, Palau, Papua New Guinea, Philippines, Rwanda, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Sri Lanka, Sudan, Swaziland, Syrian Arab Republic, Taiwan, Tajikistan, Tanzania, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, Uzbekistan, Vanuatu, Yemen, Zambia, Zimbabwe, Egypt, China, South Africa, Argentina, Trinidad and Tobago, French Polynesia, Bermuda.

Delivery Information

Orders made by midday BST (GMT) will be dispatched the same working day.

Orders are dispatched Sunday to Thursday and delivered on working days.

If the goods are returned to us, a second redelivery charge will be incurred.

Delivery times to addresses outside the U.A.E. are not guaranteed.

International Standard items are tracked with SpeedEx or DHL when leaving the U.A.E.

With GCC deliveries a signature will be required upon delivery.

If no one is available at the delivery address to sign for the goods our drivers are instructed to hold the shipment for re-delivery and/or collection. Organizing a redelivery is the responsibility of the customer outside of the GCC.

Handling and custom fees may apply to packages sent outside the GCC. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Items sent outside the GCC on Express may incur a handling fee from the carrier not included in the postage price.

We do not deliver to P.O. Box or freight forwarding addresses outside the GCC.

Depending on the policy of non-GCC banks in some cases we are only able to deliver to your debit/credit card billing address.